Case Study: Managed IT Services by Structured IS

Company Background

Sterling Transportation is a premier provider of expedited Less-Than-Truckload and Full-Truck-Load service between California and Florida. They have offices in both Los Angeles and Miami and have been in business since 1993. Working together with the freight forwarding, logistics, and airline industry they consistently fulfill the commitment to time sensitive schedules. Their nightly scheduled direct service from LAX and MIA, with experienced team drivers, provides the fastest over-the-road connections between the coasts. They also provide full warehouse and distribution services from the airport-area facilities in LAX and MIA, with door-to-door capability, container loading and off-loading, local area pick-up and delivery services.

Challenge

Sterling Transportation had high and unpredictable IT labor costs with a previous IT service provider. They had constant issues that were causing downtime for employees and were considering hiring full-time in house help to alleviate these problems. In addition to the high cost and employee downtime, the President of Sterling himself often spent his own time trying to correct system issues to limit their expenses. Ultimately this affected his ability to take care of his higher level responsibilities and leave the office at a reasonable time.

Solution

Sterling Transportation brought Managed IT Services by Structured IS on board and we:

• Identified the major recurring issues in their environment, created a project plan and budget to get the issues resolved and successfully eliminated these issues.
• Discovered a complete lack of backups on the network and implemented a backup system and off-site archiving.
• Improved the physical, power and network infrastructure the network runs on.
• Researched and implemented a hosted VoIP system substantially reducing telecommunications costs.
• Provided 24x7 monitoring and management of the network.
• Provided Managed IT Services by Structured IS to minimize support costs and improve service delivery.

Results

With the network improved, the issues resolved, and implementation of Managed IT Services by Structured IS Sterling Transportation is now able to focus on managing and running their business. They are able to keep their existing clients happy and are able to focus on bringing on new business rather than dealing with IT issues and downtime. They have a monthly fee that is easily budgeted for and the staff has direct access to their outsourced IT department with just a click or a call. There’s no need for employees or certainly the President of the organization to spend their valuable time on IT issues and the executive team can leave the IT safely in the hands of Structured IS.